Customer Support 800-752-5612

FAQs

What is the minimum order I can place?

  • There are no minimums except for hats and screen prints, which must have an order of 12 or more.

How much does it cost to embroider my organization’s logo on a shirt, hat or other apparel or promotional item?

  • It’s included in the price.

How much is it to setup a logo?

  • Pricing for logo setup starts at $25, based on stitch count.

How much does shipping cost?

  • All orders are shipped UPS FOB Minneapolis, MN.

How much is it to embroider a second logo?

  • Pricing for a second logo is $4.00 depending on what location and what kind of item it is going on.

How much to embroider a name?

  • $4.00.

How do I place an order online?

  • Click here to go to our ‘Order’ page, where we walk you through the different options for placing an order.

Can I call, fax or email my order?

  • Click here to go to our ‘Order’ page, where we walk you through the different options for placing an order.

Are there any discounts?

  • Yes, please call 800-752-5612 to speak with a sales representative

How long does it take to receive an order once it’s placed?

  • 2-4 weeks.

Will I receive an order confirmation?

  • Yes, if it is requested.

What types of payment do you accept?

  • Credit cards: Visa, Master Card, American Express, Debit Card
  • Check
  • COD
  • Co-op or corporate billing for approved members
  • Open Terms of Net 20 upon approval

Could you send me a sample before I make my purchase?

  • For your convenience, we will send samples to assist you with sizing. All samples have a 30 day return policy. Norseman Apparel and Promotions will cover the cost of shipping the sample to you. You are responsible for return freight.

Am I able to return or exchange merchandise?

  • Worn apparel may be returned only if there is a manufacture defect.
  • Embroidered or embellished apparel may only be returned if there is a manufacture defect.