Customer Support 800-752-5612

Frequently Asked Questions

What is the minimum order I can place?

  • There are no minimums on apparel except for screen prints. Screen printed items require a minimum of 24 items with the same imprint.
    • Orders for screen printed apparel of 12-23 items are subject to an additional less than minimum charge. Orders with less than 12 items will not be processed.
  • Most promotional items carry their own minimums. See the individual item for details.

How much does it cost to embroider my organization’s logo on a shirt, hat, other apparel or promotional item?

  • All our products are priced to include your first embroidered logo, up to 8,000 stitches.

How much does it cost to screen print my organization’s logo on a shirt, sweatshirt, or other apparel?

  • Initial screen print setup is $25 per color in the logo, per location printed.
    • Orders repeating previously prepared prints have a $20 setup.
  • Additional charges may apply, please reach out for a quote for a complete breakdown.
  • Hats cannot be screen printed.

How much is it to setup a logo?

  • Pricing for a new logo setup starts at $40, based on stitch count.
    • New logo setup charges waived for orders totaling $200 or more.

How much does shipping cost?

  • All orders are shipped UPS FOB Minneapolis, MN. Prices fluctuate daily, so please check for current estimates.

How much is it to embroider a second logo?

  • A second logo on garments is $4.00 per item.
  • A second logo on caps is $2.50 per item.
  • A second logo on a screen print order is $3.50 per item.

How much to embroider a name?

  • Personalization is $4.00 per item.

How do I place an order online? Can I call, or email my order?

  • Click here to go to our How to Order page, where we walk you through the different options for placing an order.

Are there any discounts?

  • Yes, please call 800-752-5612 to speak with a sales representative.

How long does it take to receive an order once it’s placed?

  • Production averages about 2 business weeks from order confirmation.
    • An order is not considered confirmed and production-ready until all pre-production art and quote approvals are complete and any credit or authorization holds are cleared.

What types of payment do you accept?

  • Credit and debit cards: Visa, Master Card, American Express, Discover
  • Check
  • Co-op or corporate billing for approved members
  • Open Terms of Net 20 upon approval

Could you send me a sample before I make my purchase?

  • For your convenience, we will send samples to assist you with sizing. All samples have a 30 day return policy.
    • Norseman Apparel and Promotions will cover the cost of shipping the sample to you.
    • You are responsible for return freight.

Am I able to return or exchange merchandise?

  • Worn apparel may be returned only if there is a manufacturer defect.
  • Embroidered or embellished apparel may only be returned if there is a manufacturer defect.